File a consumer complaint

File a complaint

Online complaint form

Fields marked with * are required.
Personal Information
*Postal Code
Phone Number (Home) *Area Code:
Phone Number (Work) Area Code:
E-Mail Address
(Please fill in your e-mail address if you would like an outline of your complaint sent back to you.)
Documents Available? Yes No
Complaint category (please choose one)
Business you are making a complaint against
*Name of business:
Address (if known):
Telephone Number (if known):
Contact persons for the company:
*Please provide a brief factual description of the problem you experienced. To assist in reviewing your complaint, please be sure to include details such as date, location, name of persons you dealt with, witnesses if any and what documents you have available.
Any relevant documents to your incident can be emailed to our offices. If you reside in Northern Alberta (north of Ponoka) please email your documents to CIU. If you reside in Southern Alberta (Ponoka and south) please email your documents to Thank you in advance for your cooperation.

Personal information is collected for the purpose of assessing consumer complaints. Information collected will be used for investigative and non-investigative purposes. Collection is authorized under section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act and is managed and protected in accordance with the Act. Questions about the collection and use of information can be directed to the Alberta Government, Director of Consumer Investigations Unit at 1-877-427-4088.

Contact this service

1-877-427-4088 (toll free in Alberta)

Northern Alberta (north of Red Deer):

Southern Alberta (Red Deer and south)

8:15 am - 4:30 pm (Monday to Friday, closed statutory holidays)