For further assistance with any of these topics, please contact the Consumer Contact Centre at 780-427-4088 (Edmonton and area) or 1-877-427-4088 (toll-free in Alberta).
Download the Consumer Services Publications brochure for a complete listing of publications with brief descriptions.
Publications and resources are available under the following headings:
- Landlord and Tenant
Home Inspector (pdf)
Home Renovations (pdf)
Landlords and Tenants (pdf)
Retail Home Sales (pdf)
The Condominium Property Act and regulation affects condominium owners, buyers, sellers and developers. This publication provides an overview of the key topics that you need to be aware of when buying and owning a condominium. It does not cover all the special circumstances or unique situations that can arise.
Electricity and Natural Gas Contracts (pdf)
Hiring a Home Inspector (pdf)
Before buying, you should know what condition the home is in and what repairs might be needed. Hiring a qualified home inspector to examine a home can help you to make an informed decision about its condition. Some homeowners also have their place inspected so they can get any defects fixed under their new home warranty before it runs out.
Home Renovations (pdf)
Mortgage Fraud (pdf)
Collection agencies collect unpaid debts or locate debtors for others. Debt repayment agencies charge a fee to negotiate payment arrangements for people who owe money.
The Fair Trading Act and the Collection and Debt Repayment Practices Regulation identify the rules these businesses and the people working for them must follow.
Gift Cards (pdf)
Gift cards purchased in Alberta are no longer subject to expiry dates and fees that lower their value over time. Refer to the Gift Card Regulation, part of the Fair Trading Act. The regulation also includes other rules to improve consumer protection, use of the cards and disclosure of terms and conditions.
Payday Lending (pdf)
What Creditors Can Do If You Don't Pay (pdf)
This publication describes the legal action a creditor may take if you do not pay your debts.
Your Credit Report (pdf)
This publication explains how to file a complaint with Consumer Services and when an investigation may be opened, as well as other options available to consumers.Identity Theft (pdf)
When someone uses personal information such as your name, social insurance number (SIN), credit card number or other identifying information without your knowledge or permission, it is identity theft and it is a crime.
Who Do I Contact? (pdf)
This publication provides a quick reference to many of the contacts used by consumers and businesses.
Buying Time Shares (pdf)
Dealing with Door-to-Door Sales (pdf)
The Internet is widely used by Albertans for many purposes. Although educational and entertaining, it can also expose users to scams and other fraudulent activities. This publication outlines how to keep you and your online activities out of harm’s way.
Internet Shopping (pdf)
Odometer Fraud (pdf)
Selling Time Share Contracts (pdf)
Travel Clubs (pdf)
Unfair Practices - the Fair Trading Act (pdf)
An unfair practice may occur even if a consumer transaction was not entered into or concluded.
2016 Fort McMurray Fires Quick tips
In Alberta, the Residential Tenancies Act applies to most people who rent the place where they live. This law sets out the rights and responsibilities that apply to landlords. For your convenience, This publication contains former tips in a one-stop location:
Information for Tenants (pdf)
In Alberta, the Residential Tenancies Act applies to most people who rent the place where they live. This law sets out the rights and responsibilities that apply to tenants. For your convenience, this publication contains former tips in a one-stop location:
Renting a Mobile Home Site (pdf)
Auctions - Buying and Selling (pdf)
Auction Business Trust Accounts (pdf)
Cooperatives Act (pdf)
A cooperative is a business organization started by people who want to use services or buy goods as a group, have an equal say in how the business is run and share in any profits the business makes.
Employment Agencies (pdf)
Franchises in Alberta (pdf)
Licensing and Registering Your Business (pdf)
Charitable Fundraising (pdf)
Do you ask Albertans to donate to fundraising campaigns? Do you solicit contributions that will be used for a charitable purpose? If you do, you must follow the rules that are set out in Alberta’s Charitable Fund-raising Act and regulation. These rules exist to protect potential donors from false and misleading requests for donations.
The Charitable Fund-raising Act and regulation lay out the rules that must be followed when charities ask Albertans for donations. Fundraisers need to know what their legislated responsibilities are.
This brochure contains valuable information about giving to charities.